PRIVACY POLICY
Introduction
At Red Castle Travel, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, how we collect it, the purposes for which we use it, and the measures we take to protect it. By using our services, you consent to the practices described herein.
Information We Collect
In the course of providing our services, we may collect the following personal information:
- Personal Identification Details: Name, date of birth, gender, postal address, telephone number, email address, and passport details.
- Service-Related Information: Details of the products and services you have purchased or inquired about, along with any additional information necessary to deliver those products and services and to respond to your inquiries.
- Additional Information: Any other information you or a third party provide to us directly or indirectly through our inquiry lines, websites, online presence, customer surveys, or through our representatives.
Sensitive Information
Some of the information we collect may be considered “sensitive information.” We collect this to provide you with our services, cater to your needs, or act in your interest, and we only accept such information with your explicit consent.
How We Collect Personal Information
We collect personal information through various means, including:
- Direct Interactions: When you request information from us, contact us, make a booking, register interest, enter a competition, subscribe to our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, or engage with us or our business partners in any other way.
- Third-Party Sources: We may receive information from third parties, such as:
- Individuals making travel bookings on your behalf.
- Market research and data companies contracted by us to obtain information to improve and market our products and services.
- Partners performing services on our behalf.
We strive to update your information whenever possible to keep it current, accurate, and complete.
Purpose of Collecting Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
- Administering services we provide to you, such as arranging your tour booking.
- Managing our relationship with you, including providing updates about your tour booking and handling complaints.
- Contacting you in the event of an emergency.
- Combining information collected from you at different times for research and analysis to provide a better customer experience, including customizing online content for you.
- Identifying and informing you about services we think you may be interested in, including sending email newsletters or printed materials to your postal address.
- Improving our site(s) and making it easier to find the information you are looking for.
- Identifying and preventing fraud or errors, and ensuring regulatory reporting and compliance.
Data Retention
We store your personal information only for as long as necessary, considering the purposes for which it was collected.
Your Responsibilities
In all your dealings with us, you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.
Policy Updates
This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
Red Castle Travel
Email: contact@redcastletravel.com
Phone: +212 677-112775